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by thraway3837
825 days ago
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It's very possible that the full name from the email to the person's Glassdoor account was not manually performed by a human. More than likely, their CRM software automatically tied their user-facing account with their support ticket email. Especially if the only unique identifier is based on email address. It's not hard to remove the name and location from the CRM, but because it would become a manual process they just don't want to have to deal with it. FWIW, this theory could be put to test by signing up an account with username.extrachars@gmail.com and then sending a support email from username.extrachars+1@gmail.com, not sure if they would reject the support ticket as "emails not matched". |
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