[potsandpans]

Openai banned my account for suspicious payment activities, and I never was able to talk to a real person. Just several layers of chat bots posing as people.

I literally want to give them my money and can't. Every few weeks for shirts and giggles i send an email to them saying, "any update on this?"

[ukuina]

I suspected as much when one of their support "personnel" used the phrase "I apologize for the earlier confusion..." (there was no confusion, I was simply contradicting what they were saying)

[dbish]

One of the reasons I tend to use any of their options through Azure where available. Azure support has a more straight forward (though still sometimes slow) process for account issues.

[GaggiX]

I guess it's time for Claude 3 (I imagine you were using it for the LLMs).

[thejohnconway]

My Anthropic account was suspended for suspicious activity, even though I never used it. I had forgotten I had signed up, and tried to sign up using a new email with the same phone number. Locked out forever.

[jasondclinton]

please contact support: https://support.anthropic.com/en/ . we'll get it fixed. sorry!

[slimsag]

Welcome to the future. You might be able to get an enterprise sales contract with human support.