[ziddoap]

>Randomly offensive passphrases aren't really a problem.

They are absolutely a problem from a business perspective.

>how offended can you be? I mean, seriously?

Have you never worked in a customer-facing position? Customers get offended all the time.

I mean, it's not really anyone's place to decide what is or isn't offensive to someone else. But even if a customer isn't actually offended, they may feign offense for purposes like discounts, preferential treatment, rage-baiting for internet points, etc.

All of those scenarios suck for the lowly tier 1 customer service employee who has to deal with it, and sucks for the company.

Much easier for everyone (customer, company, and the poor person who is actually dealing with the customer) to just... not send offensive passphrases.