[canucker2016]

These lawyers who come up with these schemes never seem to consider capacity planning.

Forced arbitration? Much better than an expensive lawsuit.

Except when hundreds to thousands of people want arbitration and since the company wanted arbitration, we have to foot the bill... Yikes.

Hmmm. Fix the arbitration scaling problem by changing to forced mass arbitration. But the users will have to send in a letter to opt out of the new agreement.

Roku has 80 million+ accounts.

What happens when even one percent of those account opt out? Put on your "grudgingly-pay-the-outrageous-fine-with-pennies" hat and I'm sure you can come up with ways to increase the difficulty level of receiving many letters opting out of this new agreement.