[cadence-]

Looks like Ars Technica called it:

Roku is also taking heat for using forced arbitration at all, which some argue can have one-sided benefits. In a similar move in December, for example, 23andMe said users had 30 days to opt out of its new dispute resolution terms, which included mass arbitration rules (the genetics firm let customers opt out via email, though). The changes came after 23andMe user data was stolen in a cyberattack. Forced arbitration clauses are frequently used by large companies to avoid being sued by fed-up customers.

https://arstechnica.com/gadgets/2024/03/disgraceful-messy-to...

[RcouF1uZ4gsC]

If enough people do it, forced arbitration can actually end up being expensive for the company. iIRC, there was a case where the company itself tried to get out of the forced arbitration and go to court since it was a pain to try to handle a massive number of individual arbitration cases.

I wonder how Roku would react if every Roku user filed an arbitration case since your data was at risk.

[mtlynch]

The Roku lawyers seem to be defending specifically against this.

The new terms have language that say that if enough people enter arbitration at the same time, they have to do one big "mass arbitration."

[14]

Wow so they will tell an entire group of people to pound sand at the same time. Neat

[duskwuff]

> iIRC, there was a case where the company itself tried to get out of the forced arbitration and go to court since it was a pain to try to handle a massive number of individual arbitration cases.

Twitter, in relation to arbitration with employees it terminated? https://arstechnica.com/tech-policy/2023/07/twitter-refuses-...

[ajdude]

I remember this happening with Inuit in 2020

> Judge Breyer suggested at the Dec. 17 hearing on the proposed class action settlement that Intuit has only itself to blame for its mass arbitration predicament. “You knew what the rules of arbitration were. You knew all these things. And you elected - you elected to go to arbitration. And you fought fairly, vigorously, and it turns out correctly, that you had this right to insist on arbitration,” the judge told Intuit counsel Rodger Cole of Fenwick & West. “Now you come in, when you see how it is unfolding, and say: ‘Not so fast … Now we want to turn and do something else.’”

https://www.reuters.com/article/legal-us-otc-intuit/judge-br...