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I think having a blameless culture is a separate issue. Let's say Bob gets a job in a Boeing factory and on every plane he works on, he deliberately hides a bunch of broken components in the system, thereby causing the planes to fall out of the sky. We can talk blamelessly about how we can avoid every hiring someone like Bob again, or taking precautions against malicious employees, but Bob himself has to accept the criminal liabilities that come with the choices he made: his decisions caused people to die. But what happens when Bob instead installs himself as the CEO, and deliberately makes choices that prioritise revenue and stock prices over safety, knowing full well the risks that he is forcing on people, and that his planes in some cases fundamentally don't work? From a blameless culture perspective, we again need to figure out how we can avoid hitting another Bob and having these mistakes happen again, but surely we also have to recognise that our CEO actively, and in some sense maliciously, made decisions that caused people to die? In this case, thankfully (and ultimately lucky) nobody has died - although previous incidents have not had such good outcomes. But we still need to recognise that this culture came from decisions made at the top of the organisation. I fully support a blameless culture that doesn't punish people for making mistakes and tries to fix the long-term, fundamental issues rather than find a scapegoat for each incident. But this goes beyond simply making mistakes, especially when one remembers the pattern of behaviour within the Boeing organisation that has caused several incidents like this. I picked the CEO as an example because it's a visible role, although in this case I believe several CEOs have overseen the decision making that has lead to these incidents. I am not saying that the CEO specifically is at fault here. But wilful decisions have absolutely been made that have put us in this situation, and I think it is absolutely right that if you make decisions that ultimately lead to potential injury and death, you need to suffer the consequences of those decisions. And for that, we have a criminal justice system. |
We can quibble with the amount that got picked. It turns out in this case the amount spent was too low. But it is unreasonable to talk about "... deliberately makes choices that prioritise revenue and stock prices over safety ...". At some point the call has to be made that the planes being built are safe enough, and that from there start to focus on profits. These companies have to produce more value than they consume (which is what "profits" represents at the macro level) otherwise there isn't any point producing.
In this case the call was made poorly, but the call had to be made. Holding the call maker personally responsible isn't the path to more successful outcomes in the future. The path that has been working quite well for around 2 centuries is to hold the company responsible for what the company did. If we start penalising CEOs for trying to build planes profitably, then it is possible that the industry will collapse. There is no justification here to hold people personally liable. It is enough to hit Boeing with an appropriate fine.