[kbolino]

I don't see many touching on the toxic community aspect. I don't know where the author has been lately, but while there are bastions of (more or less) healthy, functional communication here and there, high levels of toxic antisocial behavior can be found all over the place. Many video game developers are drawing back their community engagement because of toxic player responses. Spending any significant amount of time in various parts of the US will illustrate the rise of antisocial behavior; on the roads, in the stores, etc. "Content moderation" is the norm on the Internet nowadays, and that's not counting all the forums that don't allow any user-generated comments at all anymore. Courtesy seems to be something you have to pay for now (and even then, it's not guaranteed). However, the lack of it is not hardly unique to open source projects.