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by wighty 837 days ago
> After all, the communication portal in MyChart is "Message My Provider", not "Message An MA To Message My Provider".

That is semantics, could be changed to "Message the office" but that isn't going to be the most clear title for the majority of people to understand what it is doing. It's the same as calling the office, 99.9% of offices (basically all outside of concierge/direct care) are going to be triaged by an MA/nurse first.

As far as the payment requirements I've heard of, I have never seen anyone bill just for the MA reply.

1 comments

> As far as the payment requirements I've heard of, I have never seen anyone bill just for the MA reply.

My comment on this was in response to a comment positing the potential for exactly this:

> How long until administration figures out that they can juice revenue by shitting up the emails to increase back-and-forth traffic?

And then, the reply I got was basically "Well, why shouldn't they be able to do that?"