Interesting. It's been a decade since I looked into this but unless I was just unlucky and no content matched, your second point is a big improvement since then.
I did this in 2018, and I had to do it over the phone because my account was bugged (stuck in an infinite loop, and even on the phone I was eventually handed off to someone relatively high-up in the corporate ladder, after six hours of being passed around to various departments) and I remember her mentioning that it was relatively new.