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by creer
832 days ago
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Killing it may have been more of a PR move than anything. Airlines have regularly been caught in incorrect prices listed on their systems. This is not new. Searching for them is basically a sport. They do just fine with a few incorrect prices flowing through the system. Aliexpress has delivery companies, vendors and a complaint system that are total chaos. Which ends in disputes making it into credit card and paypal disputes systems. That probably still works just fine for them. Companies regularly claim that "oops, that employee made a mistake in telling you that" and I suspect most customers let them. So that I expect it's going to be the result: companies will use chatbots, will try to strong arm customers into "correcting chatbot mistakes" and in the end live with a few results against them. |
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