[mschuster91]

> It’s crazy to me how tech companies pretend customer support is not a critical business function.

Because at a certain point of size, it isn't. Even at 10k customers you don't care about losing a few dozen out of frustration, it's just normal attrition - much less at the billions of customers that Google, Meta, Apple, Microsoft and the other corporate chunguses have. There will always be enough fresh customers.

All hail the bottom line, because that is all that matters in a society that doesn't give a damn about externalized costs.