[hudsonjr]

The "new contract" vs old sounds like internal problems where I work.

We'll have a contract signed and everything is OK for a couple years. Then someone goes ham on inventing an approval matrix and other policy/rules to keep the offshored workers from making mistakes, and we have problems. Vendors getting paid late because of policy.

Even if we provide the contract we'll get arguments that it can't be so because it says something different in their database. It's that way in their DB, because if unknown, they default to whatever is best for our company.