[ipython]

Agreed! And it was a good ruling IMO. You can see the tribunal's decision here: https://decisions.civilresolutionbc.ca/crt/crtd/en/525448/1/....

IMO it boils down to, your web site, including interactive elements (such as a chat bot), should reflect accurate information about your brand. If your chat bot goes off the rails and starts insulting customers, that's bad PR and can be measured in lost business/revenue. If your chat bot goes off the rails and starts promising you retroactive bereavement fares, that's a potential legal problem and costs $$$ in legal fees, compensation, and settlements.

There's a common theme there, and it's $$$. Chat bot saying something bad == negative $$$. That's kryptonite to a commercial entity. Getting your rocks off to some random business' LLM doesn't make $$$ and in fact will cost them $$$, so guess what, there will be services that sell those businesses varying levels of assurance preventing you from doing so.