[acdha]

Here’s a better way to think about it: whose boss thinks that _they_ need to fix something as opposed to all of those other people? If your MacBook had a problem everyone involved knows that Tim Cook is going to pull their bosses into his office and ask why he’s reading a news story about unhappy users. In the PC or Android world you have coordinate different parties who each have a financial stake in saying that their part is working but the other guys screwed up.

This is an area where I think part of the solution should be regulatory: require manufacturers to take back defective devices within a much longer period of time after the initial sale, for example, or requiring them to cash out advertised features which don’t work reliably.