[bscphil]

> MS Word. Or Spotify. Or Google Maps

It can't be a coincidence that the three apps you mention are all closed source, while both Firefox and Chromium are (at least nominally) open source.

I'd go further than that and say that it's not just not a coincidence, but that I've had the opposite experience in that the vast majority of user-facing programs I've reported bugs against have gotten better responses than anything I've ever submitted to Firefox. The difference is, of course, that every single program on the computer I'm typing this from right now is libre / open source software.

[fireattack]

No, It's not a coincidence.

Unfortunately, majority of "large" user-facing programs or services are not open source.

[dochtman]

Software doesn’t have to be open source in order to provide good “customer support” with tracking and responding to issues.

However, most non-source available projects don’t make it possible to publicly track issues at a code level.