Oh so Altice also exists there? SFR in France is now legendary for all of its problems.
My parents paid for a fiber subscription for years before understanding that it wasn't using the fiber since it wasn't working, and when they did know, SFR sent us technicians to try to fix the problem. Each one of them came, and got to the same conclusion: "Oh, it doesn't work, I (the technician) should call someone in SFR and come back next week", and then proceeded to not come back the next week. 10 times. 10 technicians came and told me the same thing; even one of them told me that "Just switch to another provider it's not probably going to be resolved"
My parents paid for a fiber subscription for years before understanding that it wasn't using the fiber since it wasn't working, and when they did know, SFR sent us technicians to try to fix the problem. Each one of them came, and got to the same conclusion: "Oh, it doesn't work, I (the technician) should call someone in SFR and come back next week", and then proceeded to not come back the next week. 10 times. 10 technicians came and told me the same thing; even one of them told me that "Just switch to another provider it's not probably going to be resolved"