[ILIWYCMBgPicCha]

Keeping linked tickets seems like the best practice to me. Especially as organizations grow, a single reported issue could wind up being work tickets for multiple teams, and even make it into product management roadmaps for longer-term fixes.

Sometimes a bug will have a short-term fix to stop the immediate pain, but also have a long-term fix that might include re-working an entire feature.

Using Jira (or other similar app's) linking features is the easiest way to keep track of these dependencies.

To use your example, the individual customer who reported the issue wants to know the status of the ticket "Customer Y says Screenshot button isn't working", and hopefully there is a self-service way for them to get that information. Whereas, all customers will want to know (likely as part of some relase notes) that "Screenshots in Safari are now Supported."