[nerdponx]

What's interesting though is that while pricing is strictly regulated, underwriting is significantly less regulated, at least in P&C commercial insurance. Insurance companies have been exploring the use of ML and AI for that task since at least 2017, when I got a job doing precisely that.

Also, things like machine learning for image recognition in claim photos, satellite data, etc. has also been in use for at least the same amount of time.

I believe the Lemonade renters insurance product also does some kind of "AI" claims processing. I wouldn't know what that looks like, my focus when I was in insurance was solely in underwriting.