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by toomuchtodo
846 days ago
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US Digital Service and 18F have done a huge service by normalizing the ability for agencies to say, "Heh, this sucks, but we're going to make it better." That safety is half the battle, otherwise there is no incentive for stakeholders to put their guard down and collaborate on a cohesive solution ("bureaucracy hacking"). Building trust and relationships is an underrated component of these transformation efforts. |
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