[nine_zeros]

> whenever I really needed him to use his position to do his job

This is exactly what a large number of managers (and corporate ladders) miss.

Managers (and layers above them) are given organizational authority - not merely to coach people, rate people, calibrate people - but to use the authority to solve problems of organizational type in their domain

As an example, if a project is running behind schedule:

- A poor manager tries to hide the real status and tries to PIP and manage reports on that project out.

- Whereas, a good manager tries to bring people together and understand how the team can handle this together, sometimes with borrowed staffing, sometimes with cut scope, sometimes with negotiation of timelines, sometimes with abandoning the project altogether.