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by ben_w
839 days ago
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Quite a lot of call centres, are, from a user perspective, a flow chart with a human serving as a voice-to-computer interface. However, I've encountered some pretty weird interactions with customer support over the years, including reportedly "The iMac can't do anything except browse the internet" when the demo unit on display behind them was running Nanosaur (a game); "we only support Microsoft Internet Explorer" when the customer support team didn't have that installed on their computers; «You need a Windows PC and an Android phone» from the German PostIdent people despite it being obvious they could talk to us while we used a Mac and that they knew this because they raised the issue spontaneously; and "yes, we will get your internet connection running by the end of tomorrow" from BT (it took them a month or two, by which time I had already cancelled; apparently someone put the wires in back to front). |
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It only took me explaining it 3 times, then telling him to "get a fucking person on the phone that understands tech", which he did and it was processed in minutes.
There's poor training, then there's just plain stupid.
Clarification: I'd given him the Service Tag, so he knew what device it was. He was insisting that I run the diagnostics and report the results, which is even dumber, in the end.