[FuzzyDunlop]

The problem here isn't necessarily with Square, but with Jason being very quick to play the 'taking further action' card.

Being irate and confrontational gets you absolutely nowhere, and I would never say Jason's exchange was an exemplary case of dealing with an unexpected situation professionally, and with a cool head.

Having spent 7 years in customer service, I'd encounter such attitudes all the time. It achieves nothing, except to piss off the person you're mouthing off to.