[pbreit]

> They handled this as best as they possibly could?

I disagree. Square handled it in a manner similar to waht we've come to expect from, say, PayPal. But I think many of us were expecting Square to be better than that.

The tone of the support staff was unsympathetic, responses took too long, the reply about sending in multiple inquiries was obnoxious, there was an over-reliance on links to terms of service, funds recovery seemed over-aggressive considering the customer's legitimacy.