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by cyberpunk 846 days ago
Meh, ymmv. I migrated a bunch of stuff from OVH->Hetzner a few years ago and the support experience was absolutely, insanely, beyond-belief bad.

P1 call having to explain "what's an ip address" to their 'engineers'.

About 6 hours after we moved prod over, they brought down my EIPs for like 4 hours because of a route they didn't understand and flagged as spam, and in the end we rolled back the migration and cancelled the contracts.

Bummer for them; we ended up scaling out to several hundred thousand euro a year in OVH, which has been absolutely fucking exemplar.

So while some people really do rave about them, I was so annoyed by that experience that I will almost certainly never use them again.

Being a German myself, I'm 90% sure it's because the support is based in Germany, where technology goes to die.

1 comments

What are EIPs?

If you are referring to the eth stuff, everything to do with crypto is banned on hetzner

I assume they're talking about elastic IPs and not Ethereum Improvement Proposals
Elastic IPs i believe - you can attach/detach an IP to a server instead of having a new IP everytime