| Here's what should have happened. Square: There's a chargeback for 180 dollars. You can dispute it. OP: I want to dispute it. Here's the information you need. (no more than one day later)
Square: Instead of just linking to our legal agreement we'll explain why we're taking money from your account. We have to withdraw the chargeback amount from your account because of regulations and stuff. There is more information at this legal link. OP: I keep that account empty to prevent fraud. The transaction will fail or I'll end up being charged. Can I pay it from another account or can you wait? (no more than one day later)
Square: (if possible) Yes you can pay here (link to payment site). We will automatically try your account in a few days. You will here from us when we've decided on your dispute. OP: Ok, here is my payment (or) funds will be in my bank account shortly. (later on, after dispute is decided)
Square:We ruled in your favor, the money is being debited back to your account. It will be available for withdrawal in a few business days. |
Damn right you should understand the T&C BEFORE using the service like this. Doing otherwise is damn right irresponsible and shoddy. The people running into these problems have no idea what they are doing, they haven't dealt with real processing, and are blaming everything everyone but themselves.
Hell, even your comment is ignorant of the system that the customer agreed to use.
Guess what? Credit card users have certain rights, and if you want to accept credit cards, you have to play within those rules. This means chargebacks happen. This means you don't get paid. There are ways to reduce it, but you are still on the hook for it. Hell, even if the chargeback gets reversed, it's still held against you.
A shining example of this ignorant is right here:
> Square:We ruled in your favor,
That's not how chargebacks work. Square doesn't rule in any capacity. It's the banks. It's the client bank. Not Square. Not the merchant.
Every time a story like this pops up, we get a whole bunch of fools complaining and making reference to PayPal, and not a one of them has any clue as to the realities and reasons why.
And yes, I've done this. I've read the documents, and handled this. And it's always the same story. People whining about the company they deal with, when the reality is, the policy is in place to protect their customer.