[RandallBrown]

Had Square told him in their FIRST email, things would have been fine. The problem wasn't so much that they took his money (he immediately transferred money into the account) the problem was that Square was accusatory and slow to respond.

[conductr]

They did tell him in he original email. " There will be a hold or debit (via your bank account) on this transaction until the dispute is resolved"

And this is exactly how merchant accounts work. the only thing square might be guilty of is not fully clarifying this with their customer base as their base is mostly unsavvy in this realm