[ajross]

The problem is that people (mostly people here, based on their status as "one of us" I guess) were led to believe that Square wasn't going to be like PayPal at all. Yet here they are with a story that could have come straight out of paypalsucks.com.

In context, having unclear policies and unresponsive customer service at the "still-somewhat-better-than-paypal" level isn't matching the expectations set by Square's marketing.

It's a billing goof. It's going to happen, and all parties are always going to hedge in their own favor to the extent practical. Pretending that Square (like Paypal) won't go after your bank account to cover a pending chargeback is just fantasy.