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by pm24601 5151 days ago
Absolutely square could do things better. How about for starters picking up the goddamn phone and making a call to talk to the customer in person?

It really shocks me that people are willing to entrust their business's finances with a company they cannot contact immediately.

I do exactly what the OP poster did - have a account that receives the funds and is immediately swept to an entirely different institution. I would not have even funded the account when square tried to pull from it. I do not make my main business account directly accessible via visa card, or direct transfers. Two different financial institutions are involved.

I especially am troubled by the assumption that because the OP is following this very good idea that square assumes that he is not viable.
5 comments
Czarnian 5151 days ago
Except it's not a very good idea. It's actually a very poor business practice.

Dude's got no one else but himself to blame. If he's taking credit card transactions, he should be holding a reserve in the relevant account for exactly this sort of situation. His lack of foresight is the root cause of the entire mess. As the saying goes, "Lack of planning on your part does not constitute an emergency on my part."

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delinquentme 5151 days ago
Hate to break it to you but a pissy customer whos mad over $175 bucks only thinks hes a priority when it comes to square.

Seriously how much cash are they transacting ... and hes flipping out over ( as pointed out earlier ) $180 profit for square?

yeahh....

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smackfu 5151 days ago
If Square only cares about the big customers, why would small customers use them?
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delinquentme 5150 days ago
welcome to automation. Its designed to work for the big guys. So there you go free motivation. If you want to be able to complain and stomp around like old ways of doing business you've got to get big.

Otherwise you use the service that is provided.

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TylerE 5151 days ago
Low fees. High quality customer support. Pick one. You can't have it both ways.
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pm24601 5151 days ago
@delinquentme - sure. Except how many people will look longer at square's competitors now?

I certainly am now reluctant to use them.

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pm24601 5151 days ago
Tyler, that kind of lets all sort of bad behavior off the hook doesn't it?

I rather like the high quality, low cost support I get from https://www.techcu.com/ myself.

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