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by lnanek
5147 days ago
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It's a tough call for the company. They don't make money on old versions of Photoshop, they make money on selling the current version. Engineers may have long since all been assigned to working on the current version or later, or even switched companies. So if the fix required significant work you'd have to make some current product schedule slip to go fix an old product used by people who haven't bought the latest version and may never buy again. Do you put your resources into supporting your current and future buyers or put your resources into supporting old buyers who haven't upgraded and may not, just on the off chance it helps your reputation, and you get more buyers in general...it's an extra step of indirection that may lose the internal support to redirect the resources to fix the problem. |
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