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by afp14 845 days ago
It's seemingly simple "oh the technician keeps messing up"

Did the technician mess up (sometimes true), or were they doing their job in good faith - was it the system/protocol/organization that made the task mistake prone? Did someone else actually mess up but the situation made it look like it's the technician's fault? Does this technician do a task/service that is failure prone? Are there other technicians on other tasks that are far less failure prone? Here the former technician would seem poor, the latter, excellent, but it's a function of the task/role and not the person.

I've been "the technician" - I catch a lot of blame because people know I'm anti-blame culture, so I'd rather take the blame on myself that point my finger to the next guy in line. I'm also willing to take on high risk tasks for the greater good even if they suck and are blame prone / risky. I believe in team culture in this way. If the organization doesn't respect that belief and throws me under the bus, I leave - which is quite punishing for them since they remain completely unaware of a major internal problem. If an organization "sees me" and my philosophy, then together we get very very good at optimizing the system to minimize the likelihood of failure / mistakes.