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by ChrisMarshallNY 845 days ago
Every doctor has one of these people, and they are probably the most valuable member of the practice, after the doctor, themselves.

Most of them (in my experience) have been middle-aged women, hard-nosed, cynical, and no-nonsense. They can easily be abrupt and cranky.

It's a real good idea to ignore that, and make them your friend. They can do miracles.