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by bombcar
848 days ago
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If you take a true assessment of all these things, you find that for lots of people the Ring doorbell is just a doorbell now, the video part is ignored; the smart home stuff is just a light switch, and the smart TV is configured enough to get to YouTube or whatever. People, especially tech-types, way over-estimate how much hassle we're willing to put up with day-to-day. |
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They also just as often underestimate it. It's part of why "data driven development" fails. Regular, non-tech users have long been conditioned to assume computers and tech in general is buggy, finicky, and full of annoyances. They use it anyway, and bear the frustration silently[0], only occasionally begging a techie relative or friend to "fix my computer, it's slow now because it got viruses". Devs and PMs look at their telemetry, see users using a feature, and think they like it. They probably don't. They just suffer through it.
As a techie, I have very little tolerance for hassle. Which for IoT, ironically, means I'm running Home Assistant on a Raspberry Pi now, because it's a net save on annoyances - even though it's extra work, it lets me and my family use the "smart" parts of home appliances without frustration.
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[0] - With who knows how much accumulating "death from thousand papercuts" psychological damage...