[sanitycheck]

Quite... It does seem that either the story we're getting isn't completely accurate or the support people who handled this need a little reminder of what's supposed to happen.

I'm a paranoid person by nature so "It's free... just... give us your card details" is always suspicious.

[krab]

The issue is that you don't have to give the credit card details in this case. That charge wouldn't probably have gone through anyway.