[BigJono]

I agree completely with the underlying principles, I just think once the CEO has commented and stirred up some interesting discussion that's relevant to a large segment of your userbase, the thread doesn't really belong to some generic "customer service shitstorms" category anymore.

I learnt more about Netlify, Vercel etc and how they operate from this thread from the last 100 "customer service" threads combined. I learned about Cloudflare's offerings, and a bit about Hetzner. And it was all very interesting.

You said you sometimes turn off those penalties, I think this thread would be a good candidate.

[dang]

Ok, let's try that and see what happens!

[miles]

Thanks dang. This was one of the most important posts on HN for me since inception, and prompted my own immediate migration away from Netlify hosting[1]. I would hazard a guess that there are many Netlify users on HN, and becoming aware of the unlimited billing exposure (as well as Netlify's official policy (such as it is)) makes for important reading.

[1] https://tinyapps.org/blog/202402260700_netlify-to-cloudflare...

[pvg]

"Is that you, Rabbit?" said Pooh.

"Let's pretend it isn't," said Rabbit, "and let's see what happens."