[herbst]

What price would the dude have to pay if he didn't publish it? How often does this happen and why is there no protection against charging free customers 100k out of the blue. Why charge it and shock the customer if practice is to waive it? The CEOs response kinda just made the situation worse.

[canyonero]

Yeah, I don't buy this conspiracy theory. The reason why they charge it could be as simple as they calculated the bandwidth usage following a ddos attack. It amounted to 104k worth of bandwidth usage. There system is not sophisticated enough to recognize it was a mistake due to attack on their site. Thus a manual intervention was needed, and now it's resolved.

[Hot_Garbage]

Right, but there's still a huge contradiction here. The support email says it's standard practice to charge 20%. Now the CEO's comment says it's standard practice to waive it entirely. So which one is true?