[Hamuko]

If forgiving bills for this kind of a thing is a standard practice, how come this was the customer support's first reaction:

>We normally discount these kinds of attacks to about 20% of the cost, which would make your new bill $20,900. I've currently reduced it to about 5%, which is $5,225.

20% and 5% are quite a bit higher than forgiven.

[CogitoCogito]

Given this has been asked here multiple times without response from /u/bobfunk, it’s hard to conclude anything except that he is lying.

[hirako2000]

I will put there the other obvious offender: Vercel . Not sure about bandwidth, but dark patterns, keeping serious RBAC procedures we'll hidden until asking a fortune even for startups, to provide not things like SSO, just reasonable RBAC.

With all that money they then can finance the free tier until they get too far and become platform locked-in.

Surge.sh Im not sure. But shows all the sign of some greedy acquisition, regular long outages , as if I have been sitting as a free tier for too long, quick nudge to pay. For barely accessed sites even behind CDNs, steep. I even worry they one day just wipe all my buckets (they did for a few already) and support would recommend me to be a "normal" paying user .

Nothing is free. And nothing too good to be true is true .

[Jgrubb]

Or that usage and billing is a difficult space and this particular thread has been dogpiled by a bunch of folks that have never actually worked in it.

[CogitoCogito]

His claims are directly contradicted by his employee's actions. When asked about this, he provides no clarification. I just don't understand why you'd consider him even remotely believable.

[hirako2000]

Lying but a good talker for sure.

I wouldn't want to be CEO these days. A lot are trained and paid to do damage control.

[op00to]

This needs to be much higher up.