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by mamonster
851 days ago
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Tl; dr thing you should keep in mind(and this will happen to every SaaS): 1.5 mio in revenue per employee. Your SaaS vendor will hike prices or fire people until they get to this number. Why ? Because VC/Wall Street told them that if they want a Meta/Apple/Microsoft like valuation or a good upround they need to hit this key metric. Over the next 2-3 years every SaaS that is priced by some sort of market(so not passion projects/ projects run by guys who don't look at comparables) will at least try to hit the above metric. Whether that is massively laying off people(ring any bells?) or massively hiking pricing depends on the product in consideration. The era of "profitable customer" is over. Now it's all about how profitable he is, and 1.5 mio in revenue per employee is the benchmark. |
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This sounds like a mis-tiering of an upper market or strategic account by an account team.
That said, Margins and RPE are critical now.
A lot of this is also because there are too many damn SaaSes now, and enterprise products bill monthly now as well.
In 2013 the average was 8 SaaS products per company and in 2023 around 80 (I can't remember the blog link I got this from but it was a fellow VC or CRO who pointed this out).
There isn't as much money floating around anymore as everyone is at their limit, and it's getting ridiculous to spend a couple hundred thousand on some random SaaS that's unneccesary.