[red-iron-pine]

> Give them a rationale, give them a deadline 24 months hence and a fair price increase

consider that, for shitty, demanding customers, the 'fair price' may be 12x more.

$8M probably doesn't justify the effort, and they may well use $10M+ in support, resources, or potential liability.

Good faith in the contract is expecting to give something in the contract and then meaning it. They will give good support -- for 100M.