[biorach]

> The margins on support might not make sense.

Yeah, maybe. Without some real figures this is very speculative

> TAMs, CSMs, constant PFRs, constant escalations, etc

You seem to be assuming the customer takes up man-weeks or months of support and legal, not particularly typical for a repeat customer in that game - not sure how else you could account for the margin on $8m being completely eaten up

So... speculative and unconvincing

[alephnerd]

This is my bread and butter.

These kinds of numbers are closely guarded for competitive reasons.

Go chat with the sales or account teams at your employer - they can confirm in broad strokes what I've mentioned.

[biorach]

I think the strokes are a bit too broad for meaningful conversation

[alephnerd]

It's Sales and Pricing - there isn't a predefined curriculum around this.

Most of this is tribal knowledge you learn working a Field facing job.

Like I've said before, talk to SEs, AEs, and TAMs at your employer. They can confirm similar strategies and numbers.