[cratermoon]

> who is? Can you connect with them?

For something like this, usually at the senior executive level, and organizationally. There's not really one person making the decision, it's done through the organization's decision-making system. Nominally there's a responsible person, but practically speaking that individual isn't completely autonomous.

Large organizations have been making and dealing with decisions like this for ages, and rarely does dollar cost of usability ever influence. Products SAP and MS Teams get and retain market share by making the cost of moving off that software outweigh the gains.