[cogman10]

Shout out to my car insurance, Amica. They called me because they needed some account information updated/clarified. Before we started doing anything I told them "Hey, not to be rude but could I call you with the number on your website? I'm paranoid about scamming and that's safer" They said "Absolutely, that actually makes a lot of sense". So, I called back and we got everything done.

The issue, I think, is the larger the company is the more incentivized it is to hide away access to it's internal employees. If you can call a department directly you can start phishing between multiple employees pretty quickly. Locking that down and putting a horrible automated system in place makes that harder to do.