[kccqzy]

This is just an extremely incompetent and rude loan officer. Generally the loan officers are motivated to close the deal and write you a check because they get commission from that. They are nice to their customers because pissing off customers won't get them that sweet commission. The loan officer I last talked to managed to close more than $1B of mortgages in a year and he's the nicest guy on the phone. In your case, they could for example let you email them using their official bank email address, or use the bank's own web app or messaging system.

[lifeisstillgood]

Wait what? 1B in mortgages per year, even at a nice fat 500k per is what 2,000 closures or something like 10 per day every day.

It’s not impossible but, wow, that’s grinding it out day after day.

[trog]

I think it highlights why this jerk was rude and short about it. They want to avoid high maintenance customers because it impacts their short term metrics of how many they can churn out and directly affects their compensation. There are presumably zero repercussions for them personally - the worst case maybe is some long term reputational damage for the bank.

[kccqzy]

This is in the Bay Area so more like 1M each. But still I was also very impressed.