[starkparker]

The biggest problem in the observability space is people assuming that other people know what any of this entails.

What "isn't much technical details" to you is required information for way more people than o11y wonks (not you, but more Grafana Cloud and some OTEL champions etc.) seem to believe, especially around cloud/microservice metrics.

Prometheus and PromQL especially are opaque and hard to start using. The bar of entry to understanding how it can solve problems is higher than it looks from the inside, especially when you have account managers in your ear making sure _you_ know.

[m_sahaf]

Fair enough. There was a learning curve which we had to overcome. I guess you can blame the curse of knowledge[0] for not making this part of the blog post, or because I was more focused on the results delivered by the Grafana stack than the process. I wonder if it may be something like math, where you have to practice much enough for it to click.

[0] https://en.wikipedia.org/wiki/Curse_of_knowledge