I believe Gridspace is an IVR solution, not one based on LLM. It's challenging to ask questions that deviate from the initial settings. We're using LLM to generate responses, which makes the conversation smoother.
Gridspace CEO here. Our virtual agents use many specialized LLMs. We run these models on our own soft switches at pretty big scale. We also build the software that lets contact center operators onboard and manage LLM-based, virtual agents. A lot is at stake with virtual agents in the contact center. Contact centers need virtual agents that sound great, get the facts right and complete service tasks. Some of our customers are very technical, some are not, all deeply care about how AI represents their businesses.