Their website is SO SO bad. It is almost like they don't want you to easily be able to see your bill and investigate the rates. The only part of the website that is easy is making payments.
Every single ISP does this. Even both of Googles ISP brands do it. I've convinced myself it's to hide their coverage maps, forcing you to give address and get a single data point. In reality it just means I never wind up helping friends move ISPs because it feels.lile an abusive relationship no matter what move you make.