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by ysavir
849 days ago
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I can sort of see it. On the one hand, it's reasonable to hold them accountable when an employee gives you the wrong discount. But if an employee, on their last day at work, decides to offer the next person calling all of the seats on a single flight for just $10, I think we'd all agree that it would be unreasonable to expect the airline to honor that offer. It's the degree of misinformation that's relevant. |
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The airline is free to go after the lying employee for compensation if they find out too late. It is never acceptable for the airline to cheat their customers.