Air Canada's chatbot returned sources along with its answer. Quotes from another article[1].
> Air Canada’s argument was that because the chatbot response included a link to a page on the site outlining the policy correctly, Moffat should’ve known better.
"The answer is yes, you may receive a refund within 2 hours of departure. More details are here: (link)"
is _entirely_ different from
"Our refund policy is here: (link)"