[dheera]

OR they could just honor what the chatbot said and forget the legal battle.

The chatbot's error cost them what, $200? And it probably replaced at $100000/year employee?

[saintfire]

I would assume the average salary of a customer support worker is dramatically lower than that. The point is still valid regardless.

[recursive]

Salary is always lower than the employer's total cost to employ, so that tracks.

[more_corn]

Also, the chatbot proposed a very reasonable solution. Book the fight, send us a death certificate when you have it and you’ll get the discount. That’s actually what the policy should be and it’s a quite reasonable error for a human to make too.

[passwordoops]

You think front-line support staff account for $100k in compensation?

[dheera]

Total overhead. Compensation + benefits + payroll taxes + all the per-employee real estate and equipment to support them on the job

[passwordoops]

Exactly. They are paid under $20/hr pre-tax ($40K) benefits (LOL for that job) won't exceed, what $5K of I'm betting mega generous.

Phone jockeys don't need real estate but in the event they do go to an office an individual employee would account for what, $50 a month of that expense? And equipment is trivial maybe a couple of hundred at most (laptop and headset).

We're not talking anything near $100K