[zie]

Apple's discussions website(what was linked to) is not how you get Apple's attention. Apple makes it pretty clear they don't do anything with the discussions website other than make it available for users to support each other.

[callalex]

Is it really “pretty clear” when people have been making the same mistake since the late 90’s/early 2000’s when the forum was launched?

[KerrAvon]

do you want to fix the problem or just complain about it? mail the executives directly if you want the former. The latter is what the forum is for.

[zie]

If you read the words Apple uses when they talk about it, yes. I can't help it that most people don't bother to read them. I'm sure Apple is fine with it though, as it lowers their support costs.

Even if you didn't bother to read the words, the fact that no-one from Apple ever says anything there should make it pretty clear if one ever thought about it.