[NegativeK]

> I'm taking exception to the lack of accountability.

I'll bet money that their statement was run through legal and stripped of all possible blamey statements.

> They could have chosen to own that, but instead they blamed everyone else. That's not a sign of a trustworthy service provider.

I agree. Companies need to own up to their fuckups, even with legal tells them that it can hurt. Because all companies will fuck up; how they handle it is the differentiator.